​Omni-Channel Solutions for Collections Infographic

Individuals nowadays use a variety of different channels to receive important messages. In our infographic below, we’re exploring why utility companies should use omni-channel solutions to send out payment reminder notifications before a payment comes to term.

Some benefits to communicating through multiple or different channels include it being more cost-effective to the company and a greater response from customers. By reaching customers through automated emails, SMS, and/or voice, customers can get the reminder notification the way they want through a channel that suits their lifestyle. To learn more information about email, SMS, and voice messages, click here.

To download the omni-channel for collections infographic, click here