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Hosted IVR
TouchLogic hosted IVR solutions can help complete high volumes of calls, route calls to multiple contact center sites and reduce the risk of investing in expensive equipment. TouchLogic's unique system assists by hosting your IVR applications, while getting them up and running more quickly, in a cost effective manner on a unified customer experience platform. Thousands of applications have been deployed to data for variety of services and solutions, offering massive scalability.
Payment Processing
Inconsistent customer experience is not good for any business. Interactive Voice Response (IVR) systems are not only an essential tool for communication but can help build a positive and consistent relationship with customers. IVR payment processing is an additional feature that helps with processing payments safely over the phone.
TouchLogic IVR payment processing automates billing processes and accepts immediate payments over the phone. Payments can be made 24/7, even if the business is closed. IVR Payment processing eliminates the need for any dedicated live agents for making payment-related phone calls.
TouchLogic IVR payment processing automates billing processes and accepts immediate payments over the phone. Payments can be made 24/7, even if the business is closed. IVR Payment processing eliminates the need for any dedicated live agents for making payment-related phone calls.
Automated notifications
IVR solutions featuring automated notifications help companies deliver real-time notifications to large groups of people located anywhere around the world
Emergency Notifications
You can’t predict an emergency, but you can be as prepared as possible to handle one. Here at TouchLogic, we offer a distribution channel for all clients to use emergency notifications.
POSSIBLE SCENARIOS
Approaching storms or power outages
A pre-booked event has cancelled at the last minute
Operations has been interrupted by technical difficulties
Notify customers about a product recall or other post-sales notifications
Emergency Notifications
You can’t predict an emergency, but you can be as prepared as possible to handle one. Here at TouchLogic, we offer a distribution channel for all clients to use emergency notifications.
POSSIBLE SCENARIOS
Approaching storms or power outages
A pre-booked event has cancelled at the last minute
Operations has been interrupted by technical difficulties
Notify customers about a product recall or other post-sales notifications
2-WAY AUTHENTICATION
Security is our first priority.
2-way authentication enhances security for customers as well as detecting fraud. Using a Two Factor Authentication process, you can help to lower the number of cases of identity theft that are made through your business, as well as phishing via email, because the criminal would need more than just the user's name and password details.
An example of Two-Factor Authentication is issued to a customer by a bank to use with their card and a Personal Identification Number when looking to complete Internet Banking transactions. This adds an extra layer of security.
2-way authentication enhances security for customers as well as detecting fraud. Using a Two Factor Authentication process, you can help to lower the number of cases of identity theft that are made through your business, as well as phishing via email, because the criminal would need more than just the user's name and password details.
An example of Two-Factor Authentication is issued to a customer by a bank to use with their card and a Personal Identification Number when looking to complete Internet Banking transactions. This adds an extra layer of security.
Automated Customer Communications to Meet Your Industry's Needs
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TouchLogic consultants not only have expertise in custom hosted IVR application development, but we design, develop, and host multiple communication solutions. Owning all our own software allows us to create additional functionality and ensures increased flexibility. We have the capacity to work with expedited timelines for time sensitive projects which are one of the many reasons we have long standing relationships with some of the largest companies in Canada.
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UtilitiesA Value-Added Complement to your Customer Service Efforts in the utilities industry
Contact CentersTouchLogic delivers customized contact center solutions for agents
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EducationHelping build a strong foundation for growth and learning
RetailRetailers today tend to cross shop the competition without leaving a store
HealthcareA Secure and Effective Way to Promote Patient-Care
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FinanceSimple, Effective and Timely Approach to Enhance Customer Service
TelecommunicationsA Powerful Way to Proactively Connect with Customers
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