Most utility companies are looking for a solution to rapidly connect customers and employees with time-sensitive information. TouchLogic’s automated reminder notification can instantly deliver notification calls to any phone. From a few ports to thousands, an IVR solution can be scaled to meet your needs. This solution is invaluable during emergencies and service outages.
Call Center Automation
The front line of direct customer contact resides in the contact center. With intelligent use of inbound call triage and information presentation, call center costs can be reduced dramatically. Integration with call center information systems also enables the automation of routine simple tasks which frees live agents to handle more complex issues.