IVR Solutions for the Utilities Industry

​IVR solutions for utilities reduce ongoing customer service costs, while increasing customer satisfaction. Voice automated routine service request, and making skilled resources more readily available to handle complex customer-centric issues. 

Service Notifications

Most utility companies are looking for a solution to rapidly connect customers and employees with time-sensitive information. TouchLogic’s automated reminder notification can instantly deliver notification calls to any phone. From a few ports to thousands, an IVR solution can be scaled to meet your needs. This solution is invaluable during emergencies and service outages.

Call Center Automation

The front line of direct customer contact resides in the contact center. With intelligent use of inbound call triage and information presentation, call center costs can be reduced dramatically. Integration with call center information systems also enables the automation of routine simple tasks which frees live agents to handle more complex issues.

Bill Reminders

Utilities can use outbound bill reminder calls along with an automated pay-by-phone solution to provide convenient service to customers, reduce the past due accounts receivable overhead, and cut unnecessary service disconnects. All with a negligible incremental cost.