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Utilities

IVR Solutions for the Utilities Industry

​IVR solutions for utilities reduce ongoing customer service costs, while increasing customer satisfaction. Voice automated routine service request, and making skilled resources more readily available to handle complex customer-centric issues. 
IVR solutions for the utilities industry
Service notifications to provide updates to customers

Service Notifications

Most utility companies are looking for a solution to rapidly connect customers and employees with time-sensitive information. TouchLogic’s automated reminder notification can instantly deliver notification calls to any phone. From a few ports to thousands, an IVR solution can be scaled to meet your needs. This solution is invaluable during emergencies and service outages.

Call Center Automation

The front line of direct customer contact resides in the contact center. With intelligent use of inbound call triage and information presentation, call center costs can be reduced dramatically. Integration with call center information systems also enables the automation of routine simple tasks which frees live agents to handle more complex issues.
Call center automation with inbound calls
IVR solutions lets customers receive outbound bill reminder calls and

Bill Reminders

Utilities can use outbound bill reminder calls along with an automated pay-by-phone solution to provide convenient service to customers, reduce the past due accounts receivable overhead, and cut unnecessary service disconnects. All with a negligible incremental cost.

    Want a customized solution? We can do that. 

    Touchlogic has worked with utilities to create very unique IVR solutions for their organizations. Introduce your concept to Touchlogic and see how we engage with your needs creatively.
    We can do customized IVR utilities solutions
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10 Noam Court
Thornhill
ON L4J 9K6
Canada 
1-877-335-4774
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  • Home
  • About
  • Solutions
  • Industries
    • Contact Centers
    • Education
    • Finance
    • Healthcare
    • Retail
    • Telecommunication
    • Utilities
  • Resources
    • Compliance
    • Content
    • Data & Privacy
    • Engagement
    • SPAM & SMS
    • Strategy
    • Trends
  • News
  • Contact