Solutions to Fit Your Company's Needs

​Outage and Emergency Notifications

Power outages, Internet Outages and more. 

Connect To Agent

Escalations, First Call Resolutions and more. 

Fraud and Security Notifications

Security Authentication, Fraud Alerting and more. 

Account Notifications

Credit Card Expiry, Credit Applied to Accounts and more. 

Customer Service Initiatives 

Survey Calls (Inbound Retrieval, and Outbound blasts) and more. 

Collections

Late Payment Reminders, 48 Hours Reminder Notifications, Arrears and more. 

Data Management Security

Security is our first priority.
We have secure, redundant, private and reliable data centers with
bank grade security and 
encrypted data transfers
adhering to CRTC, PIPEDA, HIPAA and CASL regulations and respective country of service security protocols.
All data stays in Canada.

Comprehensive Analytics & Reporting

We do standardized reporting and custom report delivery, as well as 
customized reporting based on required data.
Regular reporting on customer operational data with attention on progress against agreed targets and service level agreements.
Multiple formats for reporting and analytics.

.We service the world.
​Our system can be set in any timezone and is multilingual, so distance is never a problem.

A range of channels including Voice, SMS and Email.

TouchLogic offers an outbound SMS, email, and voice broadcast software platform to keep your customers informed in real-time. SMS, email and voice solutions enable clients to manage subscriber cell phone numbers, opt-out requests and other campaign specifics, such as message delivery dates and times.

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Payment Processing Made Easy.

TouchLogic IVR payment processing automates billing processes and accepts immediate payments over the phone. Payments can be made 24/7, even if the business is closed. IVR Payment processing eliminates the need for any dedicated live agents for making payment-related phone calls.

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Offering Surveys, Polls & ​Research

Research, Surveys & Poll IVR campaigns are fast, efficient and provide significant data to focus your target market. The solutions also provide custom follow-up methods through phone, letters or other systems.

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