TouchLogic
  • Home
  • About
  • Solutions
  • Industries
    • Contact Centers
    • Education
    • Finance
    • Healthcare
    • Retail
    • Telecommunication
    • Utilities
  • Resources
    • Compliance
    • Content
    • Data & Privacy
    • Engagement
    • SPAM & SMS
    • Strategy
    • Trends
  • News
  • Contact

Contact Centers

Customer Contact Center Solution

Queue Estimated Wait Time & Queue Callback

​With our queue estimated wait time feature, Queue Callback gives consumers the chance to know how long the wait will be during a call from the customer contact center. The automated message “Your call is important to us, All of our agents are busy” as the initial greeting and wait time might frustrate some customers. Providing an estimated wait time may improve the customer waiting experience to stay in queue; however, some callers might also want to hang up and try again later. That’s where the TouchLogic queue call back feature comes in.
Customer contact center solutions can help queue estimated wait time
Contact center solutions making it easy for your customers

How The System Works

​With Queue Callback, customers are not forced to wait until an agent becomes available. TouchLogic offers a feature that allows requesting a call back from an agent without losing their place in the queue. Customers enter their phone number and the smart queue automatically dials the customer back and routes the call to the next available agent. No searching required through CRM or voicemail records to find customer contact information.

How Queue Estimated Wait Time Benefits the Business

​This alleviates the frustration of waiting in lengthy call queues to speak with available agents. From a business perspective, it helps with cost saving by not paying for wasted minutes your callers previously spent on hold. This also helps to assess, manage and forecast agent traffic load by allowing agents to shed traffic during peak times and perform callbacks during off-peak hours.
Contact Center IVR solutions benefits businesses

    Want a customized solution? We can do that. 

    TouchLogic has worked with contact centers to create very unique IVR solutions for their organizations. Introduce your concept to TouchLogic and see how we engage with your needs creatively.
    We can do customized IVR contact center solutions
Submit

    STAY UP TO DATE ON OUR LATEST PRODUCTS AND SERVICES

Subscribe to Newsletter

Contact us

10 Noam Court
Thornhill
ON L4J 9K6
Canada 
1-877-335-4774
​ 

© copyright 2022. All Rights Reserved

  • Home
  • About
  • Solutions
  • Industries
    • Contact Centers
    • Education
    • Finance
    • Healthcare
    • Retail
    • Telecommunication
    • Utilities
  • Resources
    • Compliance
    • Content
    • Data & Privacy
    • Engagement
    • SPAM & SMS
    • Strategy
    • Trends
  • News
  • Contact