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Retail

IVR in the Retail Industry

​Retailers today tend to cross shop the competition without leaving a store. Integrated retail customer experience solutions help brands build more personal multi channel relationships with their customers. Our job is to help companies cultivate loyalty, revitalize sales and maintain the agility to keep up with evolving customer behaviours. You’ll make customers happier with less waiting, less frustration and less dissatisfaction, whether you have a simple phone support help-desk or a sophisticated multi-channel call center. Your agents will have what they need to be more helpful, more efficient and more motivated.
IVR in the retail industry help make customers happier
Automated customer communication in retail is easy to implement and use

Benefits of Automatic Customer Communication in Retail

  • Easy to use and implement
  • Manage calls in less time, increasing productivity
  • Achieve first contact resolution through intelligent routing to the most skilled agent
  • Improve customer satisfaction through real-time interaction monitoring and coaching
  • Offer customers their choice of communication method and ensure service is consistent across all channels

    Want a customized solution? We can do that. 

    TouchLogic has worked with retail stores to create very unique IVR solutions for their organizations. Introduce your concept to TouchLogic and see how we engage with your needs creatively.
    We can do customized IVR retail solutions
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Thornhill
ON L4J 9K6
Canada 
1-877-335-4774
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  • Home
  • About
  • Solutions
  • Industries
    • Contact Centers
    • Education
    • Finance
    • Healthcare
    • Retail
    • Telecommunication
    • Utilities
  • Resources
    • Compliance
    • Content
    • Data & Privacy
    • Engagement
    • SPAM & SMS
    • Strategy
    • Trends
  • News
  • Contact