IVR in the Retail Industry

​Retailers today tend to cross shop the competition without leaving a store. Integrated retail customer experience solutions help brands build more personal multi channel relationships with their customers. Our job is to help companies cultivate loyalty, revitalize sales and maintain the agility to keep up with evolving customer behaviours. You’ll make customers happier with less waiting, less frustration and less dissatisfaction, whether you have a simple phone support help-desk or a sophisticated multi-channel call center. Your agents will have what they need to be more helpful, more efficient and more motivated.

Benefits of Automatic Customer Communication in Retail

• Easy to use and implement
• Manage calls in less time, increasing productivity
• Achieve first contact resolution through intelligent routing to the most skilled agent
• Improve customer satisfaction through real-time interaction monitoring and coaching
• Offer customers their choice of communication method and ensure service is consistent across all channels