IVR Solutions for Telecommunications

​The pace of change and the number of players in the telecommunications industry has resulted in an environment where telecommunications companies are being challenged to provide exceptional customer service and reduce customer churn. While this is a difficult obstacle to overcome, these same companies have the added pressure of dealing with budget and resource limitations. TouchLogic’s automated customer communications are an excellent fit for the telecommunications industry. Using advanced technology and multi-channel communications, we can help companies to proactively connect with customers in a cost-effective and timely manner.

Some Campaigns Our Clients Do Today

• Customer notifications
• Service shutdown notifications
• Product recalls
• Informative messaging
• Payment reminders
• Customers surveys
• Customers welcome calls
• Service outage notifications  
• Debt collections
• Confirmation and service appointments