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In the News - Blog Posts

Omni-Channel Solutions for Outage and Emergency Notifications

9/23/2019

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What happens when there is an emergency and you need to contact your customers fast? ​

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Collaborating with Self-Serve

7/30/2019

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In a team setting, it can be difficult to do team collaboration if you don't have the proper tools. Here is how TouchLogic can help you with effective team collaboration.

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Is IVR Payment Processing Safe?

7/18/2019

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Automated Payment Processing allows customers to make payments easier.
Receiving money has never been easier with IVR Payment Processing, but can your customers trust it?

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Finding the Right Voice for Your Business

7/4/2019

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Your brand is important, and through the right message and proper communication, it is easier to stand out!

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The Benefits of a Website Live Chat

6/14/2019

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Is the live chat box on your website really helping your business? 

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How To Handle Difficult Customers

6/4/2019

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Customers are a business' best friend but has there been a time where they have been too difficult to deal with? Here are some simple tips on successfully helping your customer!

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​Omni-Channel Solutions for Collections Infographic

5/24/2019

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Individuals nowadays use a variety of different channels to receive important messages. In our infographic below, we’re exploring why utility companies should use omni-channel solutions to send out payment reminder notifications before a payment comes to term.

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Building relationships through IVR solutions

3/14/2019

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How can IVR solutions help you build the best possible relationship with your customers? 

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4 Crucial Steps to Improve Your Surveys

1/29/2019

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Your customer service surveys aren't always going to be perfectly written, but find out the best tips to help you get the most out of your customer's experience.

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Managing Employees in Customer Communication Positions

6/20/2018

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Customer communication solutions to help manage employees
Most employees come batteries full! But how can we engage and manage them so that they are always charged?

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  • Home
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  • Industries
    • Contact Centers
    • Education
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    • Healthcare
    • Retail
    • Telecommunication
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  • Resources
    • Compliance
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    • Data & Privacy
    • Engagement
    • SPAM & SMS
    • Strategy
    • Trends
  • News
  • Contact