Technology has become so advanced that we can safely pay online and over the phone. Interactive voice response (IVR) Payment Processing is a great way for businesses to accept payments from their customers. This removes the use and cost of staff to ring in orders, while improving productivity. But, how do you convince your customers that it is safe?
Reduces Human Involvement
Many people worry that reducing human involvement isn’t safe, but, it’s the complete opposite. Technically speaking, live agents can keep information that is given to them. Of course, companies do the best to ensure that your information remains private; unfortunately, there is no way to guarantee it doesn’t. Eliminating someone from being on the other side of the phone conversation when providing your information, helps keep your information more private.
No More Records for Quality Assurance
Many companies record phone calls for quality assurance purposes. When this takes place, even more people will have access to this information. This means the agent may not have taken the information, but someone else easily can by accessing the recording in the future without you being fully aware.
By utilizing IVR payment processing, the personal information goes directly into the system; therefore, there will be no human intervention. The payment will be processed immediately and stored so that sensitive information remains private.
Adheres to Safety Regulations
If your IVR payment processing system is Payment Card Industry (PCI) compliant, it is a safe and effective solution for your customers. When being PCI compliant, it means your business follows the technical and operational standards ensuring that the cardholder’s data is protected. This provides customers the confidence that your process meets security requirements and standards. That way, your customers’ sensitive information is protected!
IVR payment processing can speed up the time to process a payment versus a customer being put on hold to speak with a live agent. Especially if biometrics are included, a customer will efficiently go through the payment process quickly. This allows them to save their own time while speaking to someone as well as saving the time and money of the business handling the phone call.