Everyone knows that building a positive relationship with your clients all begins with listening to them and their needs. Implementing a hosted interactive voice response (IVR) system at your company works the same way. Hosted IVR is a system which allows customers to call your company and hear an automated message. This message may tell them to press 1 to speak to a sales representative or to press 3 to hear what time your company opens and closes. It allows your customers to effortlessly reach the person they are trying to speak to.
The primary purpose of IVR for most companies is to reduce the cost of contact by handling calls. A live agent or a receptionist answers phone calls and transfer them to the correct department, comparatively hosted IVR would remove the middle person making it more cost-effective. The system works 24/7, all year round without needing any benefits, holidays, sick days, or overtime. IVR is not solely a means of providing clients with better customer experience; it's a means of delivering an inexpensive customer experience all while increasing customer satisfaction. Here are some tips on how you can make your customer’s IVR experience a positive one!
How has your IVR system helped you build relationships with your customers? Has their experience been a positive one? Let us know in the comments below!