Increase Customer Satisfaction with TouchLogic's Hosted IVR

​TouchLogic’s Hosted IVR (interactive voice response system) allows you to communicate with your customers effectively and securely. Customized hosted IVR and PBX solutions that can handle high volume calls, process payments and increase operational efficiency while offering your customers the flexibility they require in how they communicate with you. Enhancing your contact centre with a sophisticated IVR system offers reliability and functionality, necessary for call centers to successfully service customers and improve customer experience. Whether you are looking to provide effective self-service, pro-actively notify or remind customers, or simply make information readily available, a system that works for you 24/7 is key to ensuring customer satisfaction and reducing costs.

Great for Inbound and Outbound Inquiries

​IVR systems are an efficient tool for routine inbound inquiries as well as common outbound notifications like appointment reminders. You can also use an IVR system to collect customer responses and facilitate two-way dialogues. When IVR interactions require agent assistance to resolve a more complex issue, TouchLogic's IVR solutions route the customer to the appropriate agent without missing a beat. Our team not only delivers a system that works, we partner with you to understand your unique requirements so that we can deliver a solution that fits your needs. ​