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In today’s environment, utility companies need to maximize operational efficiency to stay ahead of the competition. Utilities IVR will improve your business operations, consumer confidence and company image. IVR solutions for utilities reduce ongoing customer service costs, while increasing customer satisfaction. Voice automated routine service request, and making skilled resources more readily available to handle complex customer centric issues or projects will also increase your revenue. Touchlogic solutions have been used by our utilities customers to create and deploy IVR applications including:

Service notifications

Most utility companies are looking for a solution to rapidly connect customers and employees with time-sensitive information. Touchlogic’s automated reminder notification can instantly deliver notification calls to any phone. From a few ports to thousands, an IVR solution can be scaled to meet your needs. This solution is invaluable during emergencies and service outages.

Utility

Call centre automation

The front line of direct customer contact resides in the contact center. With intelligent use of inbound call triage and information presentation, call center costs can be reduced dramatically. Integration with call center information systems also enables the automation of routine simple tasks which frees live agents to handle more complex issues.

Bill reminders

Utilities can use outbound bill reminder calls along with an automated pay-by-phone solution to provide convenient service to customers, reduce the past due accounts receivable overhead, and cut unnecessary service disconnects. All with a negligible incremental cost.

Custom IVR

Touchlogic has worked with utilities to create very unique IVR solutions for their organizations. Introduce your concept to Touchlogic and see how we engage with your needs creatively.

Sample Applications:

  • Customer Welcome Calls
  • Debt Collections
  • Service Call Reminders
  • Outage Notifications
  • Customer Surveys
  • And much more!
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