Surveys, research, and polling IVR solutions are simple, smart and economical ways to collect customer data. They also help to get customized reporting on specific demographic segmentation and audience.
Research, Surveys & Poll IVR campaigns are fast, efficient and provide significant data to focus your target market. The solutions also provide custom follow-up methods through phone, letters or other systems.
In a broader range of IVR solutions, it can be used for customer satisfaction surveys, outbound calls, dial pad response recording, and employee studies. Collecting data from customers post interactions with call centers or other departments is a great way to get feedback on how to improve customer service. The system is automated according to the campaign requirements so there is no manual intervention required.