Touchlogic's Hosted IVR(interactive voice response system)allows you to communicate with your customers effectively and securely Customized hosted IVR and PBX solutions that can handle high volume calls,process payments and more can increase operational efficiency while offering your customers the flexibility they require in how they communicate with you.Enhancing your contact centre with a sophisticated IVR system offers reliability and functionality necessary for call centers to successfully service customers and improve customer experience. Whethere you are looking to provide effective self-service,pro-actively notify or remind customers,or simply make information readily available,a system that works for you 24/7 is key to ensuring customer satisfaction and reducing costs.
Touchlogic Hosted IVR solutions can help complete high volumes of calls,route calls to multiple contact centre sites,and reduce the risk of investing in expensive equipment.Touchlogic's unique cloud System assists by hosting your IVR applications,while getting them up and running more quickly and cost effectively on a unified customer experience platform.thousands of applications have been deployed to data for variety of services and solutions,offering massive scalability.
IVR systems are an efficient tool for routine inbound inquiries as well as common outbound notifications like appointment reminders. you can also use an IVR system to collect customer responses and facilitate two-way dialogues.When IVR interactions require agent assistance to resolve a more complex issue,Touchlogic IVR solutions route the customer to the appropriate agent without missing a beat.Our team not only delivers a system that works,we partner with you to understand your unique requirments so that we can deliver a solution that fits your needs.