A Value-Added Complement to your Customer Service Efforts

The utilities industry faces a set of unique challenges and this increasingly competitive and complex industry is also searching for ways to become more customer-focused to meet the rising expectations of consumers.

How TouchLogic can Help Utilities Companies

TouchLogic’s automated customer communication solutions leverage current technology and the power of the telephone to allow utilities companies to communicate with customers quickly and effectively.  Visit our Automated Voice Messaging and Features and Benefits sections to learn more about our automated voice messaging solutions.

Our fully hosted IVR solution assists utilities companies with their customer campaigns by delivering professionally pre-recorded voice messages to a virtually unlimited number of customers.  Our flexible, automated voice messaging solutions can be customized to meet your company’s specific needs, be it standalone general or personalized outbound messages, integrated outbound/inbound messages or message incorporation with existing internal infrastructure such as call centers.

Sample Applications

• Customer Welcome Calls
• Debt Collections
• Service call reminders
• Customer notifications

• Customer surveys
• And much more!