A Powerful Way to Proactively Connect with Customers

The pace of change and the sheer number of players has resulted in an environment where telecommunications companies are being challenged to provide exceptional customer service and reduce customer churn.  While this is a difficult obstacle to overcome, these same companies have the added pressure of dealing with budgetary and resource limitations.

How TouchLogic can Help Telecommunications Companies

TouchLogic’s automated customer communications are an excellent fit for the telecommunications industry.  Using current technology and the power of the telephone, we can help companies to proactively connect with customers in a cost-effective and timely manner.  Visit our Automated Voice Messaging and Features and Benefits sections to learn more about our automated voice messaging solutions.

Our fully hosted IVR solution assists telecommunications businesses with their customer campaigns by delivering voice messages to a virtually unlimited number of customers.  Our automated voice messaging solutions are flexible and can be delivered as standalone general or personalized outbound messages, integrated outbound/inbound messages or we can seamlessly incorporate voice messages with existing internal departments such as call centers.

Sample Applications 

• Customer Notifications
• Customer Welcome Calls
• Debt Collections
• Service Outage Notification
• Confirmation of Service Appointments
• Customer Surveys
• Credit Card Activations
• And much more!